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Interlibrary Loan and ILLiad: FAQ

If You Don't Get Your Question Answered Below, Contact the ILL Department

Why do I need a username and password to use ILLiad?

Your username and password provide you with secure access to information about your interlibrary loan requests and enables you to edit any of your personal information as needed. To log into ILLiad, use your UCCS username and password, the same ones you use to log into the UCCS portal, your email, Canvas, etc. 

How much does ILL cost?

ILL services are provided at no charge, except in cases where copyright fees exceed $30.00. In these cases you will be notified beforehand and given the option of proceeding with the charges. Information regarding fines and fees for lost or overdue items is provided below.

What happens if I return an ILL late or lose or damage an item?

The overdue fine is $3.00 for the first day plus $.50 for each additional day that the item is overdue. Students will be notified of exact overdue charges before they are added to the tuition and fees portion of the student account.
Replacement costs for lost and damaged materials are determined by the lending library.  Students will be notified of exact replacement charges before they are added to the tuition and fees portion of the student account.

Why did I get a notice that a book/loan is due book but I never picked it up?

ILLiad loans are checked out to ILLiad accounts as soon as they are delivered to the ILL department.  Although you may not have  picked the book up it will remain on the library hold shelf until the due date established by the lending library.  Loans not picked up are returned to the lending library the day after the due date and overdue fines are never charged for any item not picked up.

Whom do I contact if I have problems with or questions about ILLiad?

Interlibrary Loan Questions: Interlibrary Loan office at (719) 255-3285 or e-mail to,
Technical Support Questions: E-mail anytime to

Status of Requests

Here are some of the statuses that might you see when you view your requests on your ILLiad account:

Awaiting Copyright Clearance
All new article requests are placed directly in this queue. The ILL department researches the request to determine if it is available through the Kraemer Family Library or on the Internet.

Awaiting Request Processing
All new loan requests are placed directly in this queue. Article requests are placed in this queue after they are processed from the Awaiting Copyright Clearance queue.

Awaiting User Verification
An email has been sent requesting additional information about the request. Emails for additional information are usually sent because a document might be in a foreign language, if the request is for a specific article or an entire book, or there may be a question about the citation, year of publication, volume, etc. of a particular request.

Awaiting Unfilled Processing
Requests are automatically placed in this queue when lending libraries are unable to supply an item. However, additional libraries might be able to fulfill a request and it is re-submitted in an attempt to obtain the item. If there are not any libraries available to supply an item, the request is canceled and an email is sent indicating the request could not be filled by any library.

Request Sent
The ILL Staff has processed an ILLiad request from awaiting request processing and submitted it to other libraries requesting delivery of an article or a loan.

Delivered to Web
An article request has been processed by the ILL Staff and uploaded to the respective ILLiad Account. An email is sent indicating that the article is available for access after logging into the ILLiad Account.

Checked out to Customer
All incoming loan requests are checked out to Customers (Patrons) when received by the ILL department.


Interlibrary Loan Coordinator

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Don Pawl